Why Earn a Diploma in Automotive Service Management?
Graduates of a excellent training program who have good problem solving skills, as well as an ability to communicate well with customers, should fare well. Those with computer and electronics training should be the most competitive in the job market. Individuals without formal education will find it difficult to compete. Students sometimes go on to more specialized training-such as engine or transmission performance-and commit another year to two years to their education.
Automotive service is an ever-changing environment, and technicians will always be challenged to keep up with the fast advancements in technology. Demand for well-trained technicians will continue to increase, and the field is expected to grow about as fast as average, according to the Bureau of Labor Statistics.
Median hourly wage for automotive technicians was $15.60 in 2004, with low-end wages of $8.70 and highest wages of around $26.00. Those employed in government fleets earned the most, and employees of parts stores and tire shops earned the least. In some shops and dealerships, technicians earn a commission on the labor charges that the customer pays (source: www.bls.gov).
Courses required in most automotive service programs include:
- Brakes, steering, and suspension
- Electrical systems
- Heating and air conditioning
- Engines, drive trains, and transmissions
- General technology and service
Students in an Automotive Service Management diploma program learn technical or job-related, business and customer services skills. Specific skills may include the following:
Students will gain skills in beginning to advanced vehicle diagnostics, as well as repair and performance standards. Students are also often trained in customer relations and estimates. Some programs also include courses in alternative fuels.