Help Desk Analyst: Diploma Coursework Summary

About this article
A Help Desk Analyst diploma will let you prepare for a career as a computer technician, technical support specialist, or a help-desk troubleshooter. You will study such subjects as computer hardware, software applications, and basic networking as you prepare for your exciting new career. Read the following article to find out more.
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Why enroll in a help desk analyst diploma program?

The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.

Career possibilities

Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.

Occupational Outlook

Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.

Salary Information

The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.

Coursework requirements

  • Computer Hardware
  • Software Applications
  • Database Management
  • Basic Computer Programming
  • Basic Networking
  • Help Desk Administration

Skills you will learn

You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.

Popular Schools

  • Online Programs Available
    1. ECPI University

    Program Options

    Bachelor's
      • Bachelor's - Mechatronics
      • Bachelor's - Network Security
    Associate's
      • Associate's - Network Security
  • Online Programs Available
    2. Georgetown University

    Program Options

    Master's
      • Masters of Professional Studies in Technology Management
  • Online Programs Available
    3. University of Delaware

    Program Options

    Master's
      • Master of Science in Electrical and Computer Engineering
      • Master of Science in Cybersecurity
  • Online Programs Available
    4. Herzing University

    Program Options

    Master's
      • MBA Dual Concentration: Healthcare Management and Technology Management
      • MBA Dual Concentration: Accounting and Technology Management
      • MBA Dual Concentration: Public Safety Leadership and Technology Management
      • MBA Dual Concentration: Human Resources and Technology Management
    Bachelor's
      • B.S. - Information Technology: Security Technology Concentration
      • B.S. - Information Technology: Network Management Concentration
      • B.S. - Information Technology Admin and Management With No Declared Minor or Concentration
      • Bachelor: Technology Management
    Associate's
      • Associate of Science - Information Technology Admin and Management
      • Associate of Science - Technology Studies
  • Online Programs Available
    5. Northcentral University

    Program Options

    Doctorate
      • PhD Technology and Innovation Management Computer Science
      • Doctor of Business Admin - Applied Computer Science
      • PhD in Business Admin - Applied Computer Science
      • Doctor of Business Admin - Computer and Information Security
      • PhD Technology and Innovation Management Cybersecurity
      • PhD in Business Admin - Computer and Information Security
    Master's
      • MBA - Applied Computer Science
      • MS Technology and Innovation Management Computer Science
      • MS Technology and Innovation Management Information Systems
      • MBA - Computer and Information Security
      • MS Technology and Innovation Management Cybersecurity
      • MS Technology and Innovation Management Data Science
  • Online Programs Available
    6. Colorado State University Global

    Program Options

    Master's
      • Master - Information Technology Management
      • Graduate Specialization - Information Technology
    Bachelor's
      • BS - Information Technology
    Certificate
      • Graduate Certificate - Cyber Security
  • Online Programs Available
    7. Colorado Technical University

    Program Options

    Doctorate
      • Doctorate: C.S. - Enterprise Information Systems
      • Doctorate: Computer Science
      • Doctorate - Computer Science: Information Assurance (Executive Format)
      • Doctor of Management - Technology Management (Executive Format)
      • Doctor of Computer Science - Big Data Analytics (Executive Format)
    Master's
      • MS - Computer Science - Computer Systems Security
      • M.S. - Information Technology
      • Master of Science in Computer Science
      • MS - Management - Information Systems Security
      • M.S. - Management: IT and Project Management
      • M.S. - Information Technology - Project Management
    Bachelor's
      • Bachelor: Information Technology
      • Bachelor of Science in Cyber Security - Computer Systems Security
      • BS - Business Administration - IT
      • BS - IT - Security
      • Bachelor: Information Systems Management
      • BS - Management - Cybersecurity Management
  • Campus and Online Programs
    8. Full Sail University

    Program Options

    Bachelor's
      • BS - Cloud Technologies (Campus)
      • BS - Game Design (Campus)
  • Online Programs Available
    9. Keiser University

    Program Options

    Bachelor's
      • Bachelor of Science - Cyber Forensics/Information Security
    Associate's
      • Associate of Sciences - Information Technology
  • Online Programs Available
    10. Grand Canyon University

    Program Options

    Doctorate
      • DBA with an Emphasis in Data Analytics
      • Bridge (Doctor of Business Administration with an Emphasis in Data Analytics)
    Master's
      • Bridge to the M.S. in Information Technology Management
      • M.S. in Information Technology Management
      • M.S. in Instructional Technology
      • Master of Science in Cyber Security
      • Master of Science in Cyber Security (Bridge)
    Bachelor's
      • B.S. in Information Technology
      • B.S. in Information Technology with an Emphasis in Cybersecurity
      • B.S. in Computer Programming

Featured Schools

ECPI University

  • Bachelor's - Mechatronics
  • Bachelor's - Network Security
  • Associate's - Network Security

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Georgetown University

  • Masters of Professional Studies in Technology Management

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University of Delaware

  • Master of Science in Electrical and Computer Engineering
  • Master of Science in Cybersecurity

What is your highest level of education completed?

Herzing University

  • MBA Dual Concentration: Healthcare Management and Technology Management
  • B.S. - Information Technology: Security Technology Concentration
  • Associate of Science - Information Technology Admin and Management

What is your highest level of education?

Northcentral University

  • PhD Technology and Innovation Management Computer Science
  • Doctor of Business Admin - Applied Computer Science
  • MBA - Applied Computer Science
  • MS Technology and Innovation Management Computer Science

What is your highest level of education?

Colorado State University Global

  • Master - Information Technology Management
  • BS - Information Technology
  • Graduate Certificate - Cyber Security

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Colorado Technical University

  • Doctorate: C.S. - Enterprise Information Systems
  • MS - Computer Science - Computer Systems Security
  • Bachelor: Information Technology

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Full Sail University

  • BS - Cloud Technologies (Campus)
  • BS - Game Design (Campus)

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