Help Desk Analyst: Diploma Coursework Summary

About this article
A Help Desk Analyst diploma will let you prepare for a career as a computer technician, technical support specialist, or a help-desk troubleshooter. You will study such subjects as computer hardware, software applications, and basic networking as you prepare for your exciting new career. Read the following article to find out more.
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Why enroll in a help desk analyst diploma program?

The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.

Career possibilities

Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.

Occupational Outlook

Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.

Salary Information

The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.

Coursework requirements

  • Computer Hardware
  • Software Applications
  • Database Management
  • Basic Computer Programming
  • Basic Networking
  • Help Desk Administration

Skills you will learn

You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.

Popular Schools

  • Online Programs Available
    1. Strayer University

    Program Options

    Master's
      • M.S. in Information Systems: Software Engineering Management Concentration
      • M.S. in Information Systems: Computer Forensics Management
      • M.S. in Information Systems: Enterprise Network Management
      • Master of Science in Information Assurance
      • M.S. in Information Systems: IT Project Management
    Bachelor's
      • B.S. in Information Technology: Networking Technology
      • B.S. in Information Technology: Digital Forensics Technology
      • B.S. in Information Technology: Database Technology
      • B.S. in Information Technology: Cyber Security Technology
      • B.S. in Information Systems: Computer Forensics Management
      • B.S. in Information Systems: Cyber Security Management
    Associate's
      • Associate in Arts in Information Technology
      • Associate in Arts in Information Systems
  • Online Programs Available
    2. Kaplan University

    Program Options

    Master's
      • Master: Information Technology - Project Management
      • MSM in Information Technology
      • Master: Information Technology
      • Master: IT/Information Security and Assurance
      • MS in Cybersecurity Management
    Bachelor's
      • BS in IT in Business
      • Bachelor of Science in Information Technology
      • BSIT: Network Admin
      • BSIT: Database Management
      • BS in Cybersecurity
      • BS in Information Technology/Information Security and Assurance
    Associate's
      • Associate: Information Technology
      • AASIT: Network Admin
  • Online Programs Available
    3. Southern New Hampshire University

    Program Options

    Master's
      • MS Information Technology
      • MS Information Technology: Internet Security Concentration
      • MS in Cyber Security with a concentration in IT management
      • MS in Information Technology with a concentration in software application development
      • MS Information Technology: Web Design Concentration
      • MS in Cyber Security
    Bachelor's
      • BS Computer Science
      • BS Information Technologies w/conc in Database Administration
      • BS Business Studies in Computer Information Technology
      • Bachelor of Science Information Technologies - Des
      • Bachelor of Science in Information Technologies - Robot
      • BS Business Studies: Game Development
  • Online Programs Available
    4. Capella University

    Program Options

    Doctorate
      • PhD: IT Management (ACBSP-accredited)
      • PhD: IT Project Management
      • PhD - Information Technology
      • DIT - Information Assurance and Security
    Master's
      • MS - Health Care Security
      • MS - Network Defense
      • MS - Analytics
    Bachelor's
      • BS in Data Management
      • BS - Information Technology (ABET-accredited)
      • BS in Data Analytics
  • Online Programs Available
    5. Ashford University

    Program Options

    Master's
      • MS/Criminal Justice - Cybercrime and Technology
    Bachelor's
      • BA/Sports and Recreation Management - Information Systems
  • Online Programs Available
    6. Colorado State University Global

    Program Options

    Master's
      • Master - Information Technology Management
    Bachelor's
      • BS - Information Technology
  • Campus Locations:
    7. Lincoln Tech

    Program Options

    Certificate
      • Technology and Skilled Trades
  • Online Programs Available
    8. Saint Joseph's University

    Program Options

    Master's
      • MS - Business Intelligence
  • Campus and Online Programs
    9. Everest

    Program Options

    Associate's
      • Associate's - Computer Information Science
  • Online Programs Available
    10. Grand Canyon University

    Program Options

    Doctorate
      • DBA with an Emphasis in Data Analytics
    Master's
      • Bridge to the M.S. in Information Technology Management
      • M.S. in Information Technology Management
      • M.S. in Instructional Technology
    Bachelor's
      • B.S. in Information Technology
      • B.S. in Information Technology with an Emphasis in Cyber Security
      • B.S. in Computer Programming

Featured Schools

Strayer University

  • M.S. in Information Systems: Software Engineering Management Concentration
  • B.S. in Information Technology: Networking Technology
  • Associate in Arts in Information Technology

What is your highest level of education completed?

Kaplan University

  • Master: Information Technology - Project Management
  • BS in IT in Business
  • Associate: Information Technology

Which subject are you interested in?

Southern New Hampshire University

  • MS Information Technology
  • MS Information Technology: Internet Security Concentration
  • BS Computer Science
  • BS Information Technologies w/conc in Database Administration

What is your highest level of education?

Capella University

  • PhD: IT Management (ACBSP-accredited)
  • MS - Health Care Security
  • BS in Data Management

What is your highest level of education completed?

Ashford University

  • MS/Criminal Justice - Cybercrime and Technology
  • BA/Sports and Recreation Management - Information Systems

What is your highest level of education?

Colorado State University Global

  • Master - Information Technology Management
  • BS - Information Technology

What is your highest level of education?

Lincoln Tech

  • Technology and Skilled Trades

What year did you graduate High School / Receive GED?

Saint Joseph's University

  • MS - Business Intelligence

What is your highest level of education completed?