Help Desk Analyst: Diploma Coursework Summary

About this article
A Help Desk Analyst diploma will let you prepare for a career as a computer technician, technical support specialist, or a help-desk troubleshooter. You will study such subjects as computer hardware, software applications, and basic networking as you prepare for your exciting new career. Read the following article to find out more.
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Why enroll in a help desk analyst diploma program?

The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.

Career possibilities

Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.

Occupational Outlook

Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.

Salary Information

The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.

Coursework requirements

  • Computer Hardware
  • Software Applications
  • Database Management
  • Basic Computer Programming
  • Basic Networking
  • Help Desk Administration

Skills you will learn

You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.

Popular Schools

  • Online Programs Available
    1. Georgetown University

    Program Options

    Master's
      • Masters of Professional Studies in Technology Management
      • Masters of Professional Studies in Technology Management
  • Online Programs Available
    2. Kaplan University

    Program Options

    Master's
      • Master: Information Technology - Project Management
      • MSM in Information Technology
      • Master: Information Technology
      • Master: IT/Information Security and Assurance
      • MS in Cybersecurity Management
    Bachelor's
      • BSIT - Information Management
      • Bachelor of Science in Information Technology
      • BSIT: Network Admin
      • BS in Cybersecurity
      • BS in Information Technology/Information Security and Assurance
    Associate's
      • Associate: Information Technology
      • AASIT: Network Admin
  • Campus and Online Programs
    3. The Art Institutes

    Program Options

    Bachelor's
      • Web Design & Interactive Media (BFA)
      • Web Design & Interactive Media (BS)
      • Visual & Game Programming (BS)
      • Visual & Game Programming (BA)
    Associate's
      • Web Design & Interactive Media (AAS)
      • Web Design & Interactive Media (AS)
      • Web Design & Interactive Media (AAA)
  • Online Programs Available
    4. Northcentral University

    Program Options

    Doctorate
      • PhD-TIM - Computer Science
      • Doctor of Business Admin - Applied Computer Science
      • PhD in Business Admin - Applied Computer Science
      • Doctor of Business Admin - Computer and Information Security
      • PhD-TIM - Cybersecurity
      • PhD in Business Admin - Computer and Information Security
    Master's
      • MBA - Applied Computer Science
      • MSTIM - Computer Science
      • MSTIM - Information Systems
      • MBA - Computer and Information Security
      • MSTIM - Cybersecurity
      • MSTIM - Data Science
  • Online Programs Available
    5. Colorado State University Global

    Program Options

    Master's
      • Master - Information Technology Management
      • Graduate Specialization - Information Technology
    Bachelor's
      • BS - Information Technology
    Certificate
      • Graduate Certificate - Cyber Security
  • Online Programs Available
    6. Baker College Online

    Program Options

    Master's
      • Information Systems - MSIS (Master's)
      • Leadership Studies - MBA (Master's)
      • Cloud Security Risk Management - MBA (Master's)
      • Cloud Security Risk Management - MSIS (Master's)
    Bachelor's
      • Information Technology and Security - Bachelor
      • Game Software Development - Bachelor
    Associate's
      • Information Technology - Associate
  • Online Programs Available
    7. Saint Joseph's University

    Program Options

    Master's
      • MS in Business Intelligence & Analytics
  • Campus Locations:
    8. Virginia College

    Program Options

    Associate's
      • Associate - Network System Administrator
    Certificate
      • Diploma Program - Network Technician
  • Online Programs Available
    9. Herzing University

    Program Options

    Master's
      • MBA Dual Concentration: Healthcare Management and Technology Management
      • MBA Dual Concentration: Accounting and Technology Management
      • MBA Dual Concentration: Public Safety Leadership and Technology Management
      • MBA Dual Concentration: Human Resources and Technology Management
    Bachelor's
      • B.S. - Information Technology: Security Technology Concentration
      • B.S. - Information Technology: Network Management Concentration
      • B.S. - Information Technology Admin and Management With No Declared Minor or Concentration
      • Bachelor: Technology Management
    Associate's
      • Associate of Science - Information Technology Admin and Management
      • Associate of Science - Technology Studies
  • Online Programs Available
    10. Keiser University

    Program Options

    Bachelor's
      • Bachelor of Science - Cyber Forensics/Information Security
    Associate's
      • Associate of Sciences - Information Technology

Featured Schools

Georgetown University

  • Masters of Professional Studies in Technology Management

What is your highest level of education completed?

Kaplan University

  • Master: Information Technology - Project Management
  • BSIT - Information Management
  • Associate: Information Technology

Which subject are you interested in?

The Art Institutes

  • Web Design & Interactive Media (BFA)
  • Web Design & Interactive Media (BS)
  • Web Design & Interactive Media (AAS)
  • Web Design & Interactive Media (AS)

What is your highest level of education?

Northcentral University

  • PhD-TIM - Computer Science
  • Doctor of Business Admin - Applied Computer Science
  • MBA - Applied Computer Science
  • MSTIM - Computer Science

What is your highest level of education?

Colorado State University Global

  • Master - Information Technology Management
  • BS - Information Technology
  • Graduate Certificate - Cyber Security

What is your highest level of education?

Baker College Online

  • Information Systems - MSIS (Master's)
  • Information Technology and Security - Bachelor
  • Information Technology - Associate

What is your highest level of education?

Saint Joseph's University

  • MS in Business Intelligence & Analytics

What is your highest level of education completed?

Virginia College

  • Associate - Network System Administrator
  • Diploma Program - Network Technician

What is your highest level of education completed?