Help Desk Analyst: Diploma Coursework Summary

About this article
A Help Desk Analyst diploma will let you prepare for a career as a computer technician, technical support specialist, or a help-desk troubleshooter. You will study such subjects as computer hardware, software applications, and basic networking as you prepare for your exciting new career. Read the following article to find out more.
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Why enroll in a help desk analyst diploma program?

The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.

Career possibilities

Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.

Occupational Outlook

Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.

Salary Information

The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.

Coursework requirements

  • Computer Hardware
  • Software Applications
  • Database Management
  • Basic Computer Programming
  • Basic Networking
  • Help Desk Administration

Skills you will learn

You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.

Popular Schools

  • Campus and Online Programs
    1. Full Sail University

    Program Options

    Master's
      • MS - Game Design (Campus)
      • MS - Game Design (Campus)
    Bachelor's
      • BS - Cloud Technologies (Campus)
      • BS - Cloud Technologies (Campus)
  • Online Programs Available
    2. Purdue University Global

    Program Options

    Master's
      • Master: Information Technology - Project Management
      • MSM in Information Technology
      • Master: Information Technology
      • Master: IT/Information Security and Assurance
    Bachelor's
      • BS in IT - IT Management
      • Bachelor of Science in Information Technology
      • BSIT: Network Admin
      • BS in Cybersecurity
      • BS in Cloud Computing and Solutions
      • BS in Information Technology/Information Security and Assurance
    Associate's
      • AASIT: Network Admin
  • Online Programs Available
    3. Saint Leo University

    Program Options

    Bachelor's
      • BS: Computer Science
      • BS: Computer Science - Information Assurance
      • BS: Computer Information Systems
      • BS: Cybersecurity
    Associate's
      • AA: Information Technology
      • AA: Cybersecurity
  • Online Programs Available
    4. Georgetown University

    Program Options

    Master's
      • Masters of Professional Studies in Technology Management
  • Online Programs Available
    5. Grand Canyon University

    Program Options

    Master's
      • Bridge to the M.S. in Information Technology Management
      • M.S. in Information Technology Management
      • M.S. in Instructional Technology
      • Master of Science in Cyber Security
      • Master of Science in Cyber Security (Bridge)
    Bachelor's
      • B.S. in Information Technology
      • B.S. in Information Technology with an Emphasis in Cybersecurity
      • B.S. in Cybersecurity
      • B.S. in Computer Programming
  • Online Programs Available
    6. Colorado Christian University

    Program Options

    Master's
      • Cyber Security, M.S.
    Bachelor's
      • Computer Information Technology, B.S.
      • Computer Information Technology, B.S. - Emphasis in Database Management
      • Computer Information Technology, B.S. - Emphasis in Networking
      • Information Systems Mgmt., B.S.
    Associate's
      • Computer Information Technology, A.S.
  • Campus and Online Programs
    7. Louisiana State University Shreveport

    Program Options

    Master's
      • Master of Business Administration - Data Analytics Concentration
      • Master of Business Administration - Data Analytics Specialization
  • Online Programs Available
    8. Northcentral University

    Program Options

    Doctorate
      • PhD-TIM - Computer Science
      • Doctor of Business Admin - Applied Computer Science
      • PhD in Business Admin - Applied Computer Science
      • Doctor of Business Admin - Computer and Information Security
      • PhD-TIM - Cybersecurity
      • PhD in Business Admin - Computer and Information Security
    Master's
      • MBA - Applied Computer Science
      • MSTIM - Computer Science
      • MSTIM - Information Systems
      • MBA - Computer and Information Security
      • MSTIM - Cybersecurity
      • MSTIM - Data Science
  • Online Programs Available
    9. Colorado Technical University

    Program Options

    Doctorate
      • Doctorate: C.S. - Enterprise Information Systems
      • Doctorate: Computer Science
      • Doctorate - Computer Science: Information Assurance (Executive Format)
      • Doctor of Management - Technology Management (Executive Format)
      • Doctor of Computer Science - Big Data Analytics (Executive Format)
    Master's
      • MS - Computer Science - Computer Systems Security
      • M.S. - Information Technology
      • Master of Science in Computer Science
      • MS - Management - Information Systems Security
      • M.S. - Management: IT and Project Management
      • M.S. - Information Technology - Project Management
    Bachelor's
      • Bachelor: Information Technology
      • Bachelor of Science in Cyber Security - Computer Systems Security
      • BS - Business Administration - IT
      • BS - IT - Security
      • BS - Management - Cybersecurity Management
      • BS - Computer Science - Cybersecurity Engineering
  • Online Programs Available
    10. American InterContinental University

    Program Options

    Master's
      • Master of Science in Information Technology
    Bachelor's
      • Bachelor of Science in Information Technology

Featured Schools

Full Sail University

  • MS - Game Design (Campus)
  • BS - Cloud Technologies (Campus)

What is your highest level of education?

Purdue University Global

  • Master: Information Technology - Project Management
  • BS in IT - IT Management
  • AASIT: Network Admin

Which subject are you interested in?

Saint Leo University

  • BS: Computer Science
  • BS: Computer Science - Information Assurance
  • AA: Information Technology
  • AA: Cybersecurity

What is your highest level of education completed?

Georgetown University

  • Masters of Professional Studies in Technology Management

What is your highest level of education completed?

Grand Canyon University

  • Bridge to the M.S. in Information Technology Management
  • M.S. in Information Technology Management
  • B.S. in Information Technology
  • B.S. in Information Technology with an Emphasis in Cybersecurity

What is your highest level of education?

Colorado Christian University

  • Cyber Security, M.S.
  • Computer Information Technology, B.S.
  • Computer Information Technology, A.S.

What is your highest level of education completed?

Louisiana State University Shreveport

  • Master of Business Administration - Data Analytics Concentration
  • Master of Business Administration - Data Analytics Specialization

What is your highest level of education completed?

Northcentral University

  • PhD-TIM - Computer Science
  • Doctor of Business Admin - Applied Computer Science
  • MBA - Applied Computer Science
  • MSTIM - Computer Science

What is your highest level of education?