Help Desk Analyst: Diploma Coursework Summary

About this article
A Help Desk Analyst diploma will let you prepare for a career as a computer technician, technical support specialist, or a help-desk troubleshooter. You will study such subjects as computer hardware, software applications, and basic networking as you prepare for your exciting new career. Read the following article to find out more.
View available schools

Why enroll in a help desk analyst diploma program?

The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.

Career possibilities

Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.

Occupational Outlook

Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.

Salary Information

The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.

Coursework requirements

  • Computer Hardware
  • Software Applications
  • Database Management
  • Basic Computer Programming
  • Basic Networking
  • Help Desk Administration

Skills you will learn

You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.

Popular Schools

  • Online Programs Available
    1. Kaplan University

    Program Options

    Master's
      • Master: Information Technology - Project Management
      • MSM in Information Technology
      • Master: Information Technology
      • Master: IT/Information Security and Assurance
    Bachelor's
      • BS in IT - IT Management
      • Bachelor of Science in Information Technology
      • BSIT: Network Admin
      • BS in Cybersecurity
      • BS in Information Technology/Information Security and Assurance
    Associate's
      • AASIT: Network Admin
  • Campus and Online Programs
    2. Louisiana State University Shreveport

    Program Options

    Master's
      • Master of Business Administration - Data Analytics Concentration
      • Master of Business Administration - Data Analytics Specialization
  • Online Programs Available
    3. Regent University

    Program Options

    Bachelor's
      • Bachelor of Science in Computer Science
      • Bachelor of Arts in Leadership Studies - Information Technology
      • Bachelor of Science in Information Systems Technology
      • Bachelor of Science in Information Systems Technology - General
      • Bachelor of Science in Information Systems Technology - Information Security
      • Bachelor of Science in Professional Studies - Information Systems Technology
  • Campus Locations:
    4. American National University

    Program Options

    Associate's
      • Network Administration - Associate
  • Online Programs Available
    5. Tulane University

    Program Options

    Master's
      • Online Master of Professional Studies in Cybersecurity Management
  • Online Programs Available
    6. Georgetown University

    Program Options

    Master's
      • Masters of Professional Studies in Technology Management
  • Online Programs Available
    7. Penn Foster

    Program Options

    Certificate
      • Career Diploma - PC Maintenance and Repair
  • Online Programs Available
    8. Colorado State University Global

    Program Options

    Master's
      • Master - Information Technology Management
      • Graduate Specialization - Information Technology
    Bachelor's
      • BS - Information Technology
    Certificate
      • Graduate Certificate - Cyber Security
  • Campus Locations:
    9. Altierus

    Program Options

    Certificate
      • Computer Information Technology
  • Campus and Online Programs
    10. Southern Careers Institute

    Program Options

    Certificate
      • Computer Support Specialist

Featured Schools

Kaplan University

  • Master: Information Technology - Project Management
  • BS in IT - IT Management
  • AASIT: Network Admin

Which subject are you interested in?

Louisiana State University Shreveport

  • Master of Business Administration - Data Analytics Concentration
  • Master of Business Administration - Data Analytics Specialization

What is your highest level of education completed?

Regent University

  • Bachelor of Science in Computer Science
  • Bachelor of Arts in Leadership Studies - Information Technology
  • Bachelor of Science in Information Systems Technology

What is your highest level of education completed?

American National University

  • Network Administration - Associate

What is your education level?

Tulane University

  • Online Master of Professional Studies in Cybersecurity Management

What is your highest level of education completed?

Georgetown University

  • Masters of Professional Studies in Technology Management

What is your highest level of education completed?

Penn Foster

  • Career Diploma - PC Maintenance and Repair

What is your highest level of education?

Colorado State University Global

  • Master - Information Technology Management
  • BS - Information Technology
  • Graduate Certificate - Cyber Security

What is your highest level of education?