Help Desk Analyst: Diploma Coursework Summary

About this article
A Help Desk Analyst diploma will let you prepare for a career as a computer technician, technical support specialist, or a help-desk troubleshooter. You will study such subjects as computer hardware, software applications, and basic networking as you prepare for your exciting new career. Read the following article to find out more.
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Why enroll in a help desk analyst diploma program?

The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.

Career possibilities

Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.

Occupational Outlook

Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.

Salary Information

The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.

Coursework requirements

  • Computer Hardware
  • Software Applications
  • Database Management
  • Basic Computer Programming
  • Basic Networking
  • Help Desk Administration

Skills you will learn

You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.

Popular Schools

  • Online Programs Available
    1. Purdue University Global

    Program Options

    Master's
      • Master: Information Technology - Project Management
      • MSM in Information Technology
      • Master: Information Technology
      • Master: IT/Information Security and Assurance
    Bachelor's
      • BS in IT - IT Management
      • Bachelor of Science in Information Technology
      • BSIT: Network Admin
      • BS in Cybersecurity
      • BS in Cloud Computing and Solutions
      • BS in Information Technology/Information Security and Assurance
    Associate's
      • AASIT: Network Admin
  • Online Programs Available
    2. Independence University

    Program Options

    Master's
      • Information Systems (MS)
    Bachelor's
      • Cybersecurity and Networking (BS)
  • Campus and Online Programs
    3. Full Sail University

    Program Options

    Master's
      • MS - Game Design (Campus)
    Bachelor's
      • BS - Cloud Technologies (Campus)
  • Online Programs Available
    4. Northcentral University

    Program Options

    Doctorate
      • PhD-TIM - Computer Science
      • Doctor of Business Admin - Applied Computer Science
      • PhD in Business Admin - Applied Computer Science
      • Doctor of Business Admin - Computer and Information Security
      • PhD-TIM - Cybersecurity
      • PhD in Business Admin - Computer and Information Security
    Master's
      • MBA - Applied Computer Science
      • MSTIM - Computer Science
      • MSTIM - Information Systems
      • MBA - Computer and Information Security
      • MSTIM - Cybersecurity
      • MSTIM - Data Science
  • Online Programs Available
    5. Herzing University

    Program Options

    Master's
      • MBA Dual Concentration: Healthcare Management and Technology Management
      • MBA Dual Concentration: Accounting and Technology Management
      • MBA Dual Concentration: Public Safety Leadership and Technology Management
      • MBA Dual Concentration: Human Resources and Technology Management
    Bachelor's
      • B.S. - Information Technology: Security Technology Concentration
      • B.S. - Information Technology: Network Management Concentration
      • B.S. - Information Technology Admin and Management With No Declared Minor or Concentration
      • Bachelor: Technology Management
    Associate's
      • Associate of Science - Information Technology Admin and Management
      • Associate of Science - Technology Studies
  • Campus and Online Programs
    6. Fortis College

    Program Options

    Certificate
      • Computer Career - Networking
  • Online Programs Available
    7. Grand Canyon University

    Program Options

    Master's
      • Bridge to the M.S. in Information Technology Management
      • M.S. in Information Technology Management
      • M.S. in Instructional Technology
      • Master of Science in Cyber Security
      • Master of Science in Cyber Security (Bridge)
    Bachelor's
      • B.S. in Information Technology
      • B.S. in Information Technology with an Emphasis in Cybersecurity
      • B.S. in Cybersecurity
      • B.S. in Computer Programming
  • Online Programs Available
    8. Penn Foster

    Program Options

    Certificate
      • Career Diploma - PC Maintenance and Repair
  • Online Programs Available
    9. Penn Foster High School

    Program Options

    High School Diploma
      • HS Diploma
  • Online Programs Available
    10. Keiser University

    Program Options

    Bachelor's
      • B.S.s - Information Technology Management
      • Bachelor of Science - Cyber Forensics/Information Security
    Associate's
      • Associate of Sciences - Information Technology

Featured Schools

Purdue University Global

  • Master: Information Technology - Project Management
  • BS in IT - IT Management
  • AASIT: Network Admin

Which subject are you interested in?

Independence University

  • Information Systems (MS)
  • Cybersecurity and Networking (BS)

What is your highest level of education completed?

Full Sail University

  • MS - Game Design (Campus)
  • BS - Cloud Technologies (Campus)

What is your highest level of education?

Northcentral University

  • PhD-TIM - Computer Science
  • Doctor of Business Admin - Applied Computer Science
  • MBA - Applied Computer Science
  • MSTIM - Computer Science

What is your highest level of education?

Herzing University

  • MBA Dual Concentration: Healthcare Management and Technology Management
  • B.S. - Information Technology: Security Technology Concentration
  • Associate of Science - Information Technology Admin and Management

What is your highest level of education?

Fortis College

  • Computer Career - Networking

Year of High School Graduation or GED completion:

Grand Canyon University

  • Bridge to the M.S. in Information Technology Management
  • M.S. in Information Technology Management
  • B.S. in Information Technology
  • B.S. in Information Technology with an Emphasis in Cybersecurity

What is your highest level of education?

Penn Foster

  • Career Diploma - PC Maintenance and Repair

What is your highest level of education?