Why enroll in a help desk analyst diploma program?
The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.
Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.
Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.
The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.
- Computer Hardware
- Software Applications
- Database Management
- Basic Computer Programming
- Basic Networking
- Help Desk Administration
Skills you will learn
You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.