Help Desk Analyst: Diploma Coursework Summary

About this article
A Help Desk Analyst diploma will let you prepare for a career as a computer technician, technical support specialist, or a help-desk troubleshooter. You will study such subjects as computer hardware, software applications, and basic networking as you prepare for your exciting new career. Read the following article to find out more.
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Why enroll in a help desk analyst diploma program?

The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.

Career possibilities

Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.

Occupational Outlook

Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.

Salary Information

The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.

Coursework requirements

  • Computer Hardware
  • Software Applications
  • Database Management
  • Basic Computer Programming
  • Basic Networking
  • Help Desk Administration

Skills you will learn

You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.

Popular Schools

  • Online Programs Available
    1. Purdue University Global

    Program Options

    Master's
      • Master: Information Technology - Project Management
      • Master: Information Technology
      • Master: IT/Information Security and Assurance
    Bachelor's
      • BS in IT - IT Management
      • Bachelor of Science in Information Technology
      • BSIT: Network Admin
      • BS in Cybersecurity
      • BS in Cloud Computing and Solutions
      • BS in Information Technology/Information Security and Assurance
    Associate's
      • AASIT: Network Admin
  • Online Programs Available
    2. Colorado State University Global

    Program Options

    Master's
      • Master - Information Technology Management
      • Graduate Specialization - Information Technology
    Bachelor's
      • BS - Information Technology
    Certificate
      • Graduate Certificate - Cyber Security
  • Online Programs Available
    3. Regent University

    Program Options

    Master's
      • M.S. in Cybersecurity - Cybersecurity Policy
      • M.A. in Law - Cybersecurity Law
      • M.A. in National Security Studies - Cybersecurity Policy
      • M.S. in Cybersecurity - Cybersecurity Management
    Bachelor's
      • Bachelor of Science in Computer Science
      • Bachelor of Applied Science in Information Systems Technology
      • Bachelor of Arts in Leadership Studies - Information Technology
      • Bachelor of Science in Information Systems Technology
      • Bachelor of Science in Information Systems Technology - General
      • Bachelor of Science in Information Systems Technology - Information Security
  • Campus and Online Programs
    4. Full Sail University

    Program Options

    Master's
      • MS - Game Design (Campus)
    Bachelor's
      • BS - Cloud Technologies (Campus)
      • BS - Cloud Technologies
  • Online Programs Available
    5. Grand Canyon University

    Program Options

    Master's
      • M.S. in Information Technology Management
      • M.S. in Instructional Technology
      • Master of Science in Cyber Security
    Bachelor's
      • B.S. in Computer Programming
  • Online Programs Available
    6. Northcentral University

    Program Options

    Doctorate
      • PhD-TIM - Computer Science
      • Doctor of Business Admin - Applied Computer Science
      • PhD in Business Admin - Applied Computer Science
      • Doctor of Business Admin - Computer and Information Security
      • PhD-TIM - Cybersecurity
      • PhD in Business Admin - Computer and Information Security
  • Online Programs Available
    7. Trident University

    Program Options

    Bachelor's
      • Computer Sciences (BSCS)
      • Information Technology Management (BSITM)
  • Online Programs Available
    8. Saint Leo University

    Program Options

    Master's
      • MBA: Cybersecurity Management
      • MS: Cybersecurity
    Bachelor's
      • BS: Computer Science
      • BS: Computer Information Systems
  • Online Programs Available
    9. Tulane University

    Program Options

    Master's
      • Master of Professional Studies in Cybersecurity Management
  • Online Programs Available
    10. Penn Foster High School

    Program Options

    High School Diploma
      • HS Diploma

Featured Schools

Purdue University Global

  • Master: Information Technology - Project Management
  • BS in IT - IT Management
  • AASIT: Network Admin

Which subject are you interested in?

Colorado State University Global

  • Master - Information Technology Management
  • BS - Information Technology
  • Graduate Certificate - Cyber Security

What is your highest level of education?

Regent University

  • M.S. in Cybersecurity - Cybersecurity Policy
  • M.A. in Law - Cybersecurity Law
  • Bachelor of Science in Computer Science
  • Bachelor of Applied Science in Information Systems Technology

What is your highest level of education completed?

Full Sail University

  • MS - Game Design (Campus)
  • BS - Cloud Technologies (Campus)
  • BS - Cloud Technologies

What is your highest level of education?

Grand Canyon University

  • M.S. in Information Technology Management
  • M.S. in Instructional Technology
  • B.S. in Computer Programming

What is your highest level of education?

Northcentral University

  • PhD-TIM - Computer Science
  • Doctor of Business Admin - Applied Computer Science
  • PhD in Business Admin - Applied Computer Science

What is your highest level of education?

Trident University

  • Computer Sciences (BSCS)
  • Information Technology Management (BSITM)

What is your highest level of education completed?

Saint Leo University

  • MBA: Cybersecurity Management
  • MS: Cybersecurity
  • BS: Computer Science
  • BS: Computer Information Systems

What is your highest level of education completed?