Becoming a Loan Processor: Job Description & Salary Info

About this article
A loan processor earns an annual average salary of $73,670. Is it worth the training requirements? See real job duties and get the truth about career prospects to see if becoming a loan processor is right for you.
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Pros and Cons of a Loan Processor Career

A loan processor is someone you'd encounter when you're applying for a loan. Loan processors need to be sociable and have the ability to accurately process detailed financial information. You should learn more about the pros and cons if you're considering this career.

Pros of Being a Loan Processor
A high school diploma is typically only needed to get started*
Comfortable work environment with applicant on phone or in-person*
Training provided by financial institution*
Can work in many industries (government, automotive, investments)*

Cons of Being a Loan Processor
Have to reject applicants based on financial guidelines*
Average job growth (8% from 2012-2022)*
Involves a lot of administrative work *
Can be stressful by balancing time management and meeting deadlines**

Sources: *U.S. Bureau of Labor Statistics, **O*NET OnLine.

Essential Career Info

A loan processor, also called a loan interviewer, is a professional who interviews and collects information from a person seeking a loan. The processor will review their application and check the financial and personal content provided to determine if they meet the loan qualifications. You may have to manage multiple loans at once, requiring immense time management skills. Work is mostly the same each day with some extra clerical duties possibly provided by employer. Loan processors also tend to communicate regularly with the applicant to give them a status update. According to O*Net, a website of the Employment and Training Administration, loan processors call, e-mail or mail letters detailing acceptance, a decline or a need for more information concerning the application.

Job Growth and Salary Info

Due to the increase in online loan applications, the in-person aspect of a loan processor's job is resulting in a decrease in employment. The U.S. Bureau of Labor Statistics (BLS) reported that this field could see a three percent decline in job opportunities from 2012-2022. May 2014 BLS data stated that the average annual salary for a loan processor was $73,760. The bottom tenth-percentile of loan processors earned an average annual salary of $33,050, while the top tenth-percentile earned an average annual salary of $128,390.

Career Skills and Requirements

The BLS outlines that most training to become a loan processor is done by your employer, but a high school diploma is needed. This on-the-job training may take as long as a month. Some of the skills needed to become a loan processor include basic math knowledge and strong organizational skills. Since you'll be reviewing financial data and personal information, an attention to detail and good decision making skills are important.

Job Postings from Real Employers

Employers are looking for loan processors who are quick and can turn applications around fast. Experience appears to be more important than postsecondary education, although some seek a degree. Computer skills and knowledge of applicable mortgage loan software are often required. The following are a sampling of job postings from April 2012:

  • A Colorado mortgage company needs a loan processor who will review candidate information, find any missing information and communicate their findings with underwriting. At least a year of experience is needed along with a high school diploma.
  • A mortgage company in Beverly Hills is looking for a loan processor with a high school diploma and a minimum of three years of mortgage loan experience. They should know how to open and process a loan as well as know payoff procedures. This employer needs a worker who's good at making deadlines and can problem solve. Familiarity with the software Calyx Point is helpful.
  • A loan processor is needed at a residential mortgage company in Charlotte. This employer is looking for an applicant who can work independently and has extensive computer experience. The posting asked for a candidate with an understanding of underwriting guidelines.

How to Stand Out in the Field

To maximize your skills in a competitive job market, you should hone your expertise in accounting and economics. According to O*NET, loan processors need to have a thorough understanding of basic economics, mathematics and accounting practices. A review of job samplings from April 2012 revealed that basic computer literacy was also necessary. Utilizing vocational experience in high school or earning an associate degree may be a helpful step toward a loan processor job. The BLS states that earning a degree can meet the minimum education requirements if you'd like to enter into brokerage services.

In addition, you need to highlight your interpersonal skills. Showing you're an active listener, being comfortable with face-to-face conversations and being sensitive to information or problems a candidate for a loan may have are necessary skills for loan processors according to O*NET. O*NET recommends having informal or formal training in a service-oriented job with customers might be beneficial for loan processor jobs.

Other Careers to Consider

Bill and Account Collector

If you'd like to work with the public, but not necessarily in helping approve a financial loan, one alternative opportunity is a bill or account collector. According to the BLS, a bill or account collector is an individual who contacts, usually by letter and by phone, an account holder who is late with a payment toward their account, such as a credit card or a mortgage. You typically need the same amount of education (high school diploma) as a loan processor to work as at this job and the same interpersonal skills. However, you're usually only communicating with clients over the phone and seldom, if ever in person. Data from the BLS projected a 14% rise in job opportunities from 2010-2020 and an average salary of $34,000 as of 2011, which is slightly more than loan processors.

General Customer Service Representative

If you're interested in working with the public, but in different fields, another career alternative is as a general customer service representative. Like a loan processor, a majority of the work is spent on the phone. Like loan processors, you'll have to listen to concerns and sometimes complaints, but know how to solve the problem. However, a customer service representative works in various professional settings and may be found in fields beyond banking or finance. The BLS reported a 15% job growth in this sector across 2010-2020. The average salary as of 2011 was $33,000.

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Featured Schools

Kaplan University

  • MS in Finance - Financial Analysis
  • BSFIN Investments
  • Associate: Accounting
  • Executive Leader Graduate Certificate

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Widener University

  • Master of Business Administration
  • Master of Business Administration - Business Process Innovation

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Benedictine University

  • Accelerated MBA Accounting
  • Accelerated MBA Financial Management
  • Bachelors in Management

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Georgetown University

  • Master of Science in Finance

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Keiser University

  • Master of Business Administration - Management (Spanish)
  • B.A. - Business Admin: Finance
  • Associate of Arts - Accounting

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Indiana Wesleyan University

  • Master of Business Administration - Personal Financial Planning
  • B.S. Business Administration - Personal Financial Planning
  • A.S. Accounting

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Saint John's University

  • Master of Science in Accounting
  • Master of Business Administration: Taxation
  • Master of Science in Taxation

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Johns Hopkins University

  • Master of Science in Government Analytics

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