Computer Technical Support: Associate, Training & Online Degree Info

About this article
As a student in a Computer Technical Support Associate degree, you will learn the basics in order to be able to help others troubleshoot and understand technological problems. You will study courses such as introduction to computer systems, networking, programming, and database management. Upon graduating from your Computer Technical Support Associate degree program, you can earn an entry-level position as a technical support specialist, computer held desk technician, or computer support specialist for a variety of different organizations. Please read on to find out more.
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Reasons to Earn a Computer Technical Support Associate Degree

If you are interested in technology, computers, and have the ability to troubleshoot and multitask, an Associate degree in Computer Technical Support may be ideal. Upon completion of your program, you may even be able to gain certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Microsoft Certified Desktop Support Technician.

Computer Technical Support Associate Degree Career Opportunities

Occupational Outlook

The Occupational Outlook Handbook suggests that job opportunities for computer support specialists should be good over the next seven years. The OOH states that employers are looking for those with up-to-date technology skills in addition to good interpersonal and communication skills.

Salary Information

The Bureau of Labor Statistics reported the annual average salaries of computer support specialists as of May 2004 to be at $40,430.

Computer Technical Support Associate Degree Specifics

Required Courses

Through hands-on learning, you will participate in classes that are intended to provide you with real-world scenarios and experience to be successful in the Computer Technical Support industry. Classes will be some theory, but mostly lab-type training. Specific courses may include:

  • Introduction to Computer Systems
  • Networking
  • Programming
  • Hardware and Software Installation
  • Introduction to Database Management

Skills You Will Learn

With an A.A.S. in Computer Technical Support, you will have a variety of skills in which to be able to troubleshoot technological problems. You will be provided with practical skills that you can apply upon accepting that first job in your field. Specific skills may include:

  • Ability to help others troubleshoot and overcome technological problems as they may relate to computer hardware, software, or the Web
  • Ability to install and configure computer equipment and software
  • Ability to communicate technical terminology and information to a variety of different people

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Davenport University

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