Help Desk Analyst: Diploma Coursework Summary

About this article
A Help Desk Analyst diploma will let you prepare for a career as a computer technician, technical support specialist, or a help-desk troubleshooter. You will study such subjects as computer hardware, software applications, and basic networking as you prepare for your exciting new career. Read the following article to find out more.
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Why enroll in a help desk analyst diploma program?

The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.

Career possibilities

Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.

Occupational Outlook

Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.

Salary Information

The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.

Coursework requirements

  • Computer Hardware
  • Software Applications
  • Database Management
  • Basic Computer Programming
  • Basic Networking
  • Help Desk Administration

Skills you will learn

You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.

Popular Schools

  • Online Programs Available
    1. UMass Global

    Program Options

    Master's
      • MS in GIS & Data Analytics
      • MS in GIS & Data Analytics
    Bachelor's
      • BS in Information Technology
      • BS in Information Technology (Project Management)
  • Online Programs Available
    2. National University

    Program Options

    Doctorate
      • Doctor of Philosophy in Computer Science
      • PhD-TIM - Computer Science
      • DBA - Information Technology
      • Doctor of Philosophy in Data Science
      • PhD - General and Technology
      • PhD - Information Technology
    Master's
      • Master of Science in Computer Science
      • Master of Science in Data Science
      • MSTM - Information Technology Management
      • Master of Science in Information Technology
      • MSCY - General Cybersecurity
      • MSIT - Cloud and Networking Infrastructure Management
  • Online Programs Available
    3. Liberty University

    Program Options

    Certificate
      • CERT: Database
      • CERT: Data Networking
      • CERT: Information Assurance
      • CERT: Application Development
      • CERT: Web Development
  • Online Programs Available
    4. Grand Canyon University

    Program Options

    Master's
      • M.S. in Computer Science (Bridge)
      • M.S. in Instructional Technology
      • M.S. in Information Technology
      • M.S. in Cybersecurity Management
      • M.S. in Data Science (Bridge)
    Bachelor's
      • B.S. in Applied Technology
      • B.S. in Applied Cybersecurity Management
      • B.S. in Cybersecurity Management
  • Campus and Online Programs
    5. Full Sail University

    Program Options

    Master's
      • Game Design Masters - Campus
      • Computer Science Masters - Online
      • Game Design Masters - Online
      • Mobile Gaming Masters - Online
    Bachelor's
      • Cybersecurity Bachelors - Campus
      • Game Business and Esports Bachelors - Campus
      • Interactive Technology Bachelors with Game Design Concentration - Campus
      • Computer Science Bachelors - Online
      • Information Technology Bachelors - Online
      • Cybersecurity Bachelors - Online
    Certificate
      • Computer Science Bachelors with AI Concentration - Online
      • User Experience Bachelors - Online
  • Online Programs Available
    6. Purdue Global

    Program Options

    Master's
      • Master: Information Technology - Project Management
      • MSM in Information Technology
      • Master: Information Technology
      • MS in IT - Enterprise Architecture Systems
      • MS in IT - Web 3.0 Blockchain Technologies and Applications
      • Master of Science in Cybersecurity Management
    Bachelor's
      • Bachelor of Science in Information Technology
      • BS in Cybersecurity
      • BS in Cloud Computing and Solutions
      • BS in Cybersecurity - CISSP Certification Preparation
      • BS in Cybersecurity - Cloud Computing
      • BS in Cybersecurity - Data Management
    Associate's
      • Associate of Applied Science in Information Technology
    Certificate
      • Professional Focus + Google IT Support Certificate
      • Professional Focus + Google UX Design Certificate
  • Notre Dame, IN

    University of Notre Dame

  • Campus Locations:
    8. Universal Technical Institute

    Program Options

    Certificate
      • Robotics and Automation Technology

Featured Schools

UMass Global

  • MS in GIS & Data Analytics
  • BS in Information Technology
  • BS in Information Technology (Project Management)

Which subject are you interested in?

National University

  • Doctor of Philosophy in Computer Science
  • PhD-TIM - Computer Science
  • Master of Science in Computer Science
  • Master of Science in Data Science

What is your highest level of education?

Liberty University

  • CERT: Database
  • CERT: Data Networking
  • CERT: Information Assurance

What is your highest level of education?

Grand Canyon University

  • M.S. in Computer Science (Bridge)
  • M.S. in Instructional Technology
  • B.S. in Applied Technology
  • B.S. in Applied Cybersecurity Management

What is your highest level of education?

Full Sail University

  • Game Design Masters - Campus
  • Cybersecurity Bachelors - Campus
  • Computer Science Bachelors with AI Concentration - Online

What is your highest level of education?

Purdue Global

  • Master: Information Technology - Project Management
  • Bachelor of Science in Information Technology
  • Associate of Applied Science in Information Technology
  • Professional Focus + Google IT Support Certificate

Which subject are you interested in?

Universal Technical Institute

  • Robotics and Automation Technology

What is your highest level of education completed?