Help Desk Analyst: Diploma Coursework Summary

About this article
A Help Desk Analyst diploma will let you prepare for a career as a computer technician, technical support specialist, or a help-desk troubleshooter. You will study such subjects as computer hardware, software applications, and basic networking as you prepare for your exciting new career. Read the following article to find out more.
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Why enroll in a help desk analyst diploma program?

The Information Technology (IT) industry is perhaps the most exciting, fast-paced, cutting-edge job field available today. And you can find a place in it with a Help Desk Analyst diploma. If you are interested in working with computers and technology, this diploma will help you prepare for a career in the fast-growing (IT) industry.

Career possibilities

Such a program will enable you to prepare for an entry-level position as a computer technician, technical support specialist, or help-desk troubleshooter.

Occupational Outlook

Computer Help desk technicians are always in demand, as the number of computer users continues to grow and grow. New hardware, new software, new applications - all of these mean new problems waiting to happen, and a trained, experienced help desk technician is going to be the first person everyone turns to when they need these problems solved. The 2005 Occupational Outlook (www.BLS.gov) projects that demand for help desk support personnel is expected to increase 18% to 26% by the year 2014, so now is a great time to get the training you need to enter this profession.

Salary Information

The 2005 Occupational Outlook (www.BLS.gov) reports earnings for computer help desk support personnel of between $26,250 and $53,750. Earnings will of course vary by industry and region, but with your skills you will be sure to find a well-paid position.

Coursework requirements

  • Computer Hardware
  • Software Applications
  • Database Management
  • Basic Computer Programming
  • Basic Networking
  • Help Desk Administration

Skills you will learn

You will learn such fundamental computer skills as hardware and software management, network support, and troubleshooting. You may chose to use the skills and credits you earn to pursue a Computer Support Specialist Associate's of Applied Science degree.

Popular Schools

  • Campus and Online Programs
    1. Full Sail University

    Program Options

    Master's
      • MS - Game Design (Campus)
      • MS - Game Design (Campus)
    Bachelor's
      • BS - Information Technology Bachelors (Campus)
      • BS - Computer Science
      • BS - Information Technology Bachelors
  • Online Programs Available
    2. Florida Tech

    Program Options

    Master's
      • MS in Information Technology
      • MS in Information Technology/Cybersecurity
      • MS in Information Technology/Database Administration
      • MS in Information Assurance and Cybersecurity
  • Online Programs Available
    3. Liberty University

    Program Options

    Doctorate
      • DBA: Information Systems
  • Online Programs Available
    4. Grand Canyon University

    Program Options

    Doctorate
      • DBA with an Emphasis in Data Analytics
    Master's
      • M.S. in Computer Science
      • Bridge to the M.S. in Information Technology Management
      • M.S. in Information Technology Management
      • Master of Science in Cyber Security
      • Master of Science in Cyber Security (Bridge)
      • M.S. in Information Assurance and Cybersecurity
    Bachelor's
      • B.S. in Information Technology
      • B.S. in Information Technology with an Emphasis in Cybersecurity
      • B.S. in Cybersecurity
      • B.S. in Computer Programming
  • Online Programs Available
    5. Northcentral University

    Program Options

    Doctorate
      • PhD-TIM - Computer Science
      • Doctor of Philosophy in Computer Science
      • Doctor of Business Admin - Applied Computer Science
      • PhD in Business Admin - Applied Computer Science
      • Doctor of Business Admin - Computer and Information Security
      • PhD-TIM - Cybersecurity
  • Online Programs Available
    6. Independence University

    Program Options

    Master's
      • Information Systems (MS)
    Bachelor's
      • Cybersecurity and Networking (BS)
  • Online Programs Available
    7. Purdue University Global

    Program Options

    Master's
      • Master: Information Technology - Project Management
      • MSM in Information Technology
      • Master: Information Technology
      • Master: IT/Information Security and Assurance
    Bachelor's
      • BS in IT - IT Management
      • BS in IT - Supply Chain Management
      • Bachelor of Science in Information Technology
      • BSIT: Network Admin
      • BS in Cybersecurity
      • BS in Cloud Computing and Solutions
    Associate's
      • AASIT: Network Admin
  • Online Programs Available
    8. Penn Foster High School

    Program Options

    High School Diploma
      • HS Diploma
  • Online Programs Available
    9. Regent University

    Program Options

    Master's
      • M.S. in Cybersecurity
  • Online Programs Available
    10. Herzing University

    Program Options

    Master's
      • MBA Dual Concentration: Healthcare Management and Technology Management
      • MBA Dual Concentration: Accounting and Technology Management
      • MBA Dual Concentration: Public Safety Leadership and Technology Management
      • MBA Dual Concentration: Human Resources and Technology Management
    Bachelor's
      • B.S. - Information Technology: Security Technology Concentration
      • B.S. - Information Technology: Network Management Concentration
      • B.S. - Information Technology Admin and Management With No Declared Minor or Concentration
      • Bachelor: Technology Management

Featured Schools

Full Sail University

  • MS - Game Design (Campus)
  • BS - Information Technology Bachelors (Campus)
  • BS - Computer Science

What is your highest level of education?

Florida Tech

  • MS in Information Technology
  • MS in Information Technology/Cybersecurity
  • MS in Information Technology/Database Administration

What is your highest level of education completed?

Liberty University

  • DBA: Information Systems

What is your highest level of education?

Grand Canyon University

  • DBA with an Emphasis in Data Analytics
  • M.S. in Computer Science
  • B.S. in Information Technology

What is your highest level of education?

Northcentral University

  • PhD-TIM - Computer Science
  • Doctor of Philosophy in Computer Science
  • Doctor of Business Admin - Applied Computer Science

What is your highest level of education?

Independence University

  • Information Systems (MS)
  • Cybersecurity and Networking (BS)

What is your highest level of education completed?

Purdue University Global

  • Master: Information Technology - Project Management
  • BS in IT - IT Management
  • AASIT: Network Admin

Which subject are you interested in?

Penn Foster High School

  • HS Diploma

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